Pharmaceutical

Catelouge

Pharmaceutical

Catelouge

Return Policy

At [Your Company Name], customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help!

1. Returns

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
    Certain types of goods are exempt from being returned, including:
  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Custom or personalized items
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases
  • To complete your return, we require a receipt or proof of purchase.

2. Refunds

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your email address].

4. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: [Return Address].

6. Shipping

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Non-Returnable Items

Some items cannot be returned, including:
Gift cards
Downloadable software products
Health and personal care items

Enquiry Form